Shift supervisor, Retail

Kind Car Wash - Colombus Shift Supervisor Columbus, IN
· Full time Company website Apply for Shift Supervisor

Kind Car Wash is hiring an hourly Key Holder/Shift Supervisor to help lead daily shift operations, support the team, and deliver an exceptional, friendly customer experience.

At Kind Car Wash, we bring our best to every vehicle. We're not just another car wash; we're a dedicated team of passionate individuals committed to delivering exceptional automotive care. Our focus is on creating sparkling clean cars and satisfied customers, with attention to detail and a commitment to quality that keeps vehicles looking their best.

Join us at Kind Car Wash where you'll thrive in a dynamic, upbeat environment. We offer diverse roles from wash attendants to customer service specialists, all with opportunities for growth and advancement. Our team-oriented culture values teamwork, efficiency, and customer happiness, ensuring a rewarding career experience. Enjoy competitive pay, flexible scheduling, and a supportive community that feels like family.

Kind Car Wash is looking for a dependable, people-first Key Holder / Shift Supervisor to help lead day-to-day shift operations. This hourly leadership role supports the Site Manager by keeping the team on track, delivering great service, maintaining a clean and safe site, and ensuring guests leave happy (and sparkling clean).

• Lead the shift: Open/close the site as scheduled, secure the facility, and follow daily checklists.
• Support the team: Assign positions, coach attendants in the moment, and help maintain a positive, high-performing culture.
• Deliver excellent guest service: Greet customers, resolve concerns professionally, and handle service recovery when needed.
• Keep operations running smoothly: Monitor throughput, line flow, and equipment basics; communicate issues and escalate when needed.
• Maintain site standards: Ensure the tunnel, vacuum area, and lot stay clean, organized, and guest-ready.
• Safety & compliance: Enforce PPE and safety procedures; model the right behaviors and correct issues promptly.
• Cash handling (as assigned): Follow register and cash-control procedures, including deposits and end-of-day paperwork.
• Sales & membership support: Promote wash packages/memberships with a friendly, helpful approach.

• Previous leadership experience (shift lead, key holder, supervisor, or similar) preferred
• Strong customer service skills and a calm, professional approach when solving problems
• Ability to coach and direct a team while working alongside them
• Comfortable in a fast-paced, outdoor environment in varying weather conditions
• Must be able to stand for long periods
  , walk frequently, and lift up to 50 pounds
• Reliable transportation and flexible availability (including weekends/holidays as needed)
• Car wash, retail, restaurant, or service-industry experience is a plus

• Friendly team environment with opportunities to grow
• Consistent hours and clear expectations
• Hands-on leadership experience in a busy, customer-focused operation

Ready to lead a shift and help deliver a great guest experience every day?

Apply today for the Hourly Key Holder / Shift Supervisor position at Kind Car Wash
.