Building Support Technologist II

Responsibilities

• Leads the building technology team by prioritizing tasks, scheduling maintenance, communicating with staff, and continuously seeking opportunities to improve IT services and support.
• Collaborates proactively with users to understand their needs and resolve IT issues efficiently.
• Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives.
• Serves as the onsite IT expert, responsible for installing, troubleshooting, and maintaining AV, telecom, computer equipment, and instructional/administrative software.
• Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution.
• Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions.
• Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring.
• Maintains accurate and up-to-date inventory records of IT assets.
• Promotes a professional image by maintaining an organized workspace.

• None.

The usual and customary methods of performing the job's functions requires the following physical demands: moderate lifting (no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds), carrying, pushing, and/or pulling; some climbing and balancing; some stopping, kneeling, crouching and/or crawling. Generally the job requires 30% sitting, 35% walking and 35% standing.

• Windows 10, Google's G Suite, and desktops, laptops, and Chromebooks in a networked environment (wired and wireless).

• Prioritizing and executing multiple technical tasks while managing concurrent activities.
• Flexibility in working and communicating with a variety of individuals and/or groups with varied cultural and educational levels.
• Proficient writing and verbal communication abilities and strong interpersonal and customer service skills required.

• High School diploma or GED and sixty credit hours of college level classes (technical classes related to computer technology is a plus) or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment.

• 260 days per year.
• 8 hours per day.
• Full Benefits, Vacation days and 12 paid holidays.
• Other conditions and stipulations as listed in the Classified Staff Handbook.
• Grade 17 on Classified Staff Salary Matrix $ based on experience.
• An additional $1 per hour will be paid from referendum funds.

Hiring Manager:
Jayne Dornquast -

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