Ivalua Certified Consultant

Associate will be involved logs, categorizes, prioritizes, tracks incidents reported by users or alert raised by monitoring tools.

4–6 years in application support or procurement systems.

• Must be Ivalua L1, L2 & L3 Certified

• Proficiency in SQL for data queries and troubleshooting.
• Basic understanding of APIs and integration protocols.
• Familiarity with ticketing tools (Service Now, JIRA).

• Strong analytical and problem‑solving abilities.
• Ability to interpret business requirements and translate them into system configurations.

• Excellent communication and stakeholder management.
• Ability to work under pressure and meet SLAs.
• Self‑driven, results oriented and exceptional communication skills.

• Application Support:
  Provide Level 1 and Level 2 support for Ivalua procurement platform, including troubleshooting, incident resolution, and root cause analysis.
• User Assistance:
  Respond to user queries, resolve functional and technical issues, and ensure timely closure of tickets.
• Configuration Management:
  Maintain and update system configurations as per business requirements.
• Monitoring & Maintenance:
  Monitor system performance, integrations, and scheduled jobs to ensure smooth operations.
• Documentation:
  Create and maintain support documentation, FAQs, and knowledge base articles.
• Collaboration:
  
  Work closely with internal teams (Procurement, IT, Finance) and external vendors for issue resolution and enhancements.
• Compliance:
  Ensure adherence to company policies, security standards, and audit requirements.

Comply with internal requirements, respond to the queries / requests of the team leader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, Global Speed related processes etc.

Support the Team Leader by providing the requested data / information regarding the internal and external reporting.

• Functional knowledge of SRM, Supply Chain, Procurement.