Medical Receptionist; and PTO Columbus

Overview

Medical Receptionist (Full Time with Benefits and PTO) – Columbus, IN

Join Marathon Health as a Medical Receptionist (Full Time with Benefits and PTO) at Marathon Health. Marathon Health is a leading provider of advanced primary care in the U.S., serving millions of patients through employer and union-sponsored clients, with services including advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services across health centers and virtual care options. We prioritize patient-first care, inclusivity, and collaboration.

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

• Answer incoming calls on the general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff.
• Greet patients and visitors in person or by telephone.
• Schedule appointments to optimize patient satisfaction, provider time, and room utilization.
• Notify the provider of patient arrivals; review service delivery against the schedule; remind the provider of delays.
• Provide comfort to patients by addressing questions and reducing anxiety.
• Maintain access to treatment information for the provider by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect co-pays (clinic specific), reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
• May complete prior authorization paperwork for insurance, process referrals, or perform similar administrative duties.
• Maintain a clean and professional front reception area; assist with stocking office equipment and coordinating deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry and scan/upload forms as needed.
• Maintain confidentiality of patients and their records and adhere to HIPAA regulations and protocols.
• Perform other duties as assigned or required.

Required: High school diploma or GED and 1-3 years of related professional experience in a medical office environment or an equivalent combination of education and experience. Proficiency with electronic medical record systems. Strong technical skills with Microsoft Teams and Microsoft 365 (Word, Excel, Outlook, PowerPoint, etc.).

Preferred: Associate degree in healthcare or a related field.

• Excellent written and oral communication skills.
• Exceptional customer service and teamwork; ability to build trusting relationships with integrity and commitment.
• Excellent time management, ability to multi-task, prioritize, plan, and meet deadlines.
• Flexibility to manage competing priorities in a fast-paced environment.
• Proven ability to work with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and attention to detail.
• Strong critical thinking, problem-solving, and discretion in handling confidential information.

Pay Range: $19.00 - $22.00/hr

The actual offer may vary depending on geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

We believe in empowering teammates to do their best work and build better healthcare. Eligibility is based on 24/hr week.

• Health and Well-Being:
  Free Marathon membership for in-person and virtual care, employer-paid life and disability insurance, and a choice of medical/dental plans, vision, employer-funded HSA, FSA, and voluntary illness, accident, and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support:
  Competitive compensation, 401(k) match, access to financial coaching through our Employee Assistance Program.
• Lifestyle:
  Paid time off for vacation, sick leave, and holidays.