Enrollment Services Specialist

Enrollment Services Specialist

Ivy Tech Community College

The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources. This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.

• Provide assistance to prospective, applied, and current students covering a wide range of detailed information
• Handle incoming inquiries for the Enrollment Center and ticket escalations
• Assist students in completing online processes including admissions applications, online orientation, and accessing information in MyIvy, Ivy Learn, and other required online platforms
• Make appropriate referrals to the Financial Aid Office when necessary
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
• Assist in first‑term advising and registration for new first‑time students
• Assist new, readmitted, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
• Escalate complex issues and questions to subject‑matter experts
• Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work efficiently to resolve escalated issues
• Have in‑depth knowledge regarding various areas of the College
• Make appropriate referrals to other campus departments and resources, including Ivy + Career Link, Advising, Tutoring, and Academics
• All responsibilities conducted within FERPA, other applicable regulatory requirements, and professional standards
• Some evening and/or weekend work required
• The above list of duties is not exhaustive; other logically associated duties may be assigned.

• Annual salary $38,000–$42,000 based on experience and education

• Typical business hours, may be adjusted during peak times

• Full‑time, benefits‑eligible position with no enrollment waiting period
• Medical, dental, vision, life, spouse/child life, long‑term, short‑term disability insurance
• Retirement plan with 10% employer contribution, no match necessary, no waiting period
• Paid time off: vacation, sick time, holidays, winter break (Dec 25–Jan 1), up to 47 paid days per year
• Free Ivy Tech tuition for employee, spouse, and dependents
• Tuition reimbursement at other institutions for higher‑degree pursuit
• Professional development opportunities
• Discounts for rental cars, hotels, electronic and mobile devices
• Eligible employer under the DOL Public Service loan forgiveness program

• Associate degree required; bachelor’s degree preferred
• Two years relevant experience required
• Prefer at least two years direct experience in registration, records, enrollment, admissions, or higher education
• Strong customer service and interpersonal skills
• Ability to promote an inclusive environment that respects and values diverse backgrounds

Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech does not discriminate on the basis of sex, including sexual harassment, in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.