Client Representative

Built Different

At Jet Access:
We elevate quality of life.

Title:

Client Experience Representative

Location:

Columbus, IN

Reports to:

FBO Manager

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee‑centric, values‑driven approach, we move fast, care deeply, and act with purpose.

Our people are not just part of our culture—they help define it. Together, we're building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—it's how we work.

Our five core values aren't just words on a wall – they are lived principles that guide every decision we make:
Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.

Expect a safe, positive, fast paced, and growth‑oriented environment.

• Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority –
Expect it all
.

But here's what you really need to know: the energy at Jet Access is different, and you'll feel it from day one. We move with purpose and intensity. We think strategically, act decisively, and tackle challenges head‑on. This isn't a place for coasting. We expect excellence, ownership, and the drive to do things right—even when it's harder. We push each other to be better while genuinely caring about each other's success.

Growth isn't just happening around us; we're driving it together. If you thrive in dynamic, high‑performing environments where your contributions directly impact the business and your voice actually matters, you'll fit right in. Bring your energy, your expertise, and your commitment to excellence—and expect us to meet you with the same.

As a Client Experience Representative, you are the architect of exceptional client experiences at Jet Access. You serve as the welcoming face and voice of our FBO, creating memorable first impressions and lasting relationships with every interaction. Your focus is singular: delivering world‑class, personalized service that exceeds expectations and reinforces why clients choose Jet Access.

• Base Salary of $16.00 – $17.00 per hour, paid bi‑weekly
• Overtime pay for all hours over 40

Our commitment to "Take Care of Each Other" shows up in everything we offer—generous benefits, competitive wages and retirement plan matching, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight‑knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

• Variable schedule, based upon location
• On‑call or evening/weekend hours will be required for this position.

Your day revolves around creating exceptional experiences for every client who interacts with Jet Access. Here's what your role encompasses:

• Deliver proactive, personalized experiences to all general aviation clients, anticipating needs and preferences before they're expressed
• Create memorable moments through genuine hospitality, warmth, and attention to detail that make clients feel valued and cared for
• Build lasting relationships with clients by learning their preferences, remembering important details, and consistently exceeding expectations
• Respond to client questions and resolve issues with grace, empathy, and a solutions‑focused mindset
• Serve as a trusted advisor and concierge, ensuring every client interaction reflects the premium Jet Access experience

• Coordinate white‑glove concierge services including luxury hotel…