Client Experience Coordinator

Job Title:
Client Experience Coordinator / Administrator

Department: Administration

Reports To: Office Manager, Regional Director and Owner

Last Updated:02.27.26

Status & Salary: Exempt, Salaried; $16-21 / hour; based on related skills and experience.

Do you thrive on making a tangible impact, building strong customer relationships, and driving growth? Are you an organized, proactive professional with a passion for providing outstanding service and closing sales? This is your opportunity to join a trusted, locally owned business that's been a leader in outdoor lighting throughout Columbus and Alabama.

Outdoor Lighting Perspectives & Jan-Pro is looking for a proactive, results-driven Office Administrator & Customer Service Manager to oversee inbound and outbound calls, manage customer service operations, and drive inside sales growth. This is a sales and administrative role, perfect for someone who enjoys both relationship building and operational efficiency — a self-starter who is eager to grow with a thriving business.

We’re a small, high-performing, family-owned business with big ambitions. Over the last several years, we've nearly tripled in size, thanks to a passionate team and loyal clients. Team members who join us stay and grow, and we foster a supportive, respectful culture where your contributions matter.

• Competitive base salary plus uncapped commission potential
• Paid time off (PTO)
• Opportunities for professional growth and development
• A collaborative, team-oriented work environment
• Opportunity to work remotely.

Outdoor Lighting Perspectives is the region's premier provider of architectural and landscape lighting for residential and commercial properties. With decades of experience and a passion for excellence, we help our clients enhance the beauty, safety, and functionality of their outdoor spaces.

From elegant pathway lighting and dramatic up lighting on trees to security-enhancing illumination and custom holiday displays, our solutions are designed to transform the way our customers experience their homes and businesses after dark. We take a consultative approach to every project, working closely with property owners, builders, HOAs, landscapers, and commercial venues like wineries and event spaces to craft lighting systems that match their goals and aesthetics.

What sets us apart is our commitment to quality craftsmanship, premium materials, and personalized service. Every system is professionally designed, installed, and maintained for long‑term performance. Our team is known for reliability, technical expertise, and a customer‑first mindset that leads to lasting relationships and glowing referrals.

Whether it's a cozy backyard, a stately driveway, or a large‑scale commercial project, our mission is the same: to bring life to outdoor spaces through thoughtful, beautiful lighting.

You’ll be the connective force between customers, the sales team, and operations for OLP and Jan‑Pro.

• Serve as the first point of contact for inbound inquiries by phone, email, and web forms
• Make outbound calls to follow up with leads, past clients, and referral partners
• Qualify and schedule consultations for the field sales team
• Field inbound calls, identify customer needs, and provide appropriate solutions
• Build and maintain strong relationships with customers through effective communication
• Collaborate with sales and operations to achieve monthly revenue targets
• Identify new sales opportunities and follow up on leads to grow the pipeline
• Use CRM tools to manage and track leads, opportunities, and follow‑ups
• Convert qualified leads into appointments or direct sales when appropriate
• Follow up on open estimates and re‑engage past prospects

• Act as liaison between sales and operations with respect to service call diagrams, job notes, and CRM updates
• Ensure a high level of responsiveness, professionalism, and satisfaction in every customer interaction
• Manage scheduling and routing of appointments for sales and operations
• Keep customer records accurate and updated in the CRM
• Im…