Return Specialist; PLADS Leave & STD

Position: Return To Work Specialist (PLADS Leave & STD)

Return To Work Specialist (PLADS Leave & STD)

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Salary Range

$60,000 - $75,000

Job Posting End Date

January 23rd 2026

Worker Designation

This role is a remote role. You will be expected to work from your home within the continental US. Occasionally you may be requested to attend the office based on business needs; such requests will be communicated in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Persuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Demonstrated proficiency in product specific areas of absence management, federal and state regulations governing these products and services.
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information, effective teamwork.
• Moderate skills with Microsoft Office and other software applications.
• Strong customer service skills.
• Ability to multi-task and prioritize.
• High level of attention to detail, including company and departmental procedures and practices.
• Experience working under pressure.

Education & Experience Required

• Bachelor's Degree in a related field
• 1 or more years of Absence Management or industry related claims experience
• Or an equivalent combination of education and experience

Principal

Duties & Responsibilities

• Makes timely, accurate, and customer-focused absence management, new and ongoing claim decisions.
• Obtains relevant information to proactively ensure appropriate closure of applicable claims; accurately documents the claim system, prepares, updates, and utilizes claims management plans to attain the most appropriate outcome for return to work.
• Remains in full compliance with regulatory requirements, demonstrating proficiency in product and claims administration techniques; maintains operational standards to meet and exceed operational metrics.
• Responsible for reviewing claim tasks to confirm and follow-up on return-to-work for STD and LOA Case Managers.
• Monitors team email inbox for client responses to requests; creates and sends daily reporting to client to confirm outstanding claims.
• Manages independent LOA cases to assist with ongoing management; reviews claim to ensure all information is available to proceed with return-to-work processes.
• Manages ongoing company leaves for LTD Case Managers; maintains a high-level of empathetic customer service throughout all interactions with external clients; anticipates customer’s needs and takes action as appropriate.
• Performs other related duties as required.

Total Rewards

The salary range for this job is $60,000 to $75,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.

Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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