Retail Team Lead

Retail Team Lead

Location: Goodwill Industries of the Southern Rivers – Columbus, GA (Veteran’s Parkway)

About the role: Our retail store provides the fuel, the face, and gateway to all the awesome services we provide for individuals, families and organizations in the communities we serve. As a Retail Team Lead you will assist store managers with general oversight of store operations and workflows; support team development; provide tactical training; manage loss prevention; uphold safety standards and maintain Goodwill

SR values.

• Ensures proper maintenance, reporting and management of the store’s financial assets such as cash register tills, cash deposits and the change fund.
• Supervises team members to ensure they provide customers with the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customers with purchases and pricing.
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Cash handling experience.
• Warehouse experience preferred.

• Hourly pay.
• Medical, Dental, Vision, and Life insurance.
• A generous paid time off (PTO) plan.
• 401(k) with a company match.

Full‑time, 32‑40 hours per week. Hours and days may vary based on business needs and seasonal changes. Availability required any shift Monday through Sunday.

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives.

Mid‑Senior level

Full‑time

Sales and Business Development

Non‑profit Organizations