F117 Customer Account Manager; Onsite

Date Posted:

Country:
United States of America

Location:

PW103:
Midland GA 8801 Macon Road, Midland, GA, 31820 USA

Position Role Type:
Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:
None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.

Bring your passion and commitment and we’ll welcome you into a tight‑knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

At the Columbus Engine Center (CEC), we are focused on providing a best‑in‑class customer experience and delivering the best engines safely, on‑time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a meaningful role, both internally and externally. We provide support to military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

• Provide in‑house day‑to‑day customer operational support
• Handle the flow of communication between the Customers and CEC
• Plan and assist customer on‑site visits to meet company policies and regulations
• Execute Gate 0 (pre‑induction) planning and deliverables
• Collaborate on a regular basis with key departments:
  Operations, Engineering, Quality, Finance, Supply Chain
• Meet time‑sensitive deadlines and solve daily challenges with minimal oversight
• Collaborate with site personnel to ensure compliance to all corporate policies

• Bachelor’s degree and 2 years of experience to include external customer facing role, experience working in an operations or manufacturing environment OR a Master’s degree with 1 year of experience as stated above.

• Excellent Excel and PowerPoint skills
• Excellent verbal and written communication skill for the purpose of presenting information to internal and external stakeholders
• Six Sigma or Lean manufacturing
• MRO experience
• Ability to meet commitments and resolve conflicting priorities
• Experience working closely with cross‑functional teams
• Strong attention to detail and maintaining a high level of organization
• Strong project management

Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in‑person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 68,900 USD – 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement.

Hired applicants may be eligible for…