Training and Development Manager

Overview

Woodruff Property Management Company is seeking an engaging and organized Training and Development Manager to support onsite teams through onboarding, ongoing education, and performance-focused training. This role ensures company standards, operational expectations, and compliance are consistently reinforced across all properties.

• Design, develop, and deliver training programs that support operational consistency, performance improvement, and compliance
• Lead new-hire onboarding, role-specific training, and ongoing education for onsite team members
• Facilitate training through in-person sessions, live virtual meetings, and recorded training content
• Provide on-site training support during new property transitions, takeovers, and performance interventions
• Partner with Community Managers and regional leadership to identify training needs and reinforce performance expectations
• Review call recordings, shop reports, and digital interactions to coach performance and reinforce sales and service standards
• Assign follow-up training, track completion, and monitor compliance through the Learning Management System
• Plan and facilitate recurring company wide and regional training sessions aligned with operational priorities
• Support the rollout of new initiatives, process updates, and company standards
• Maintain training materials, documentation, reporting, and records for leadership review
• Stay current on industry trends, fair housing requirements, and company policies
• Support company events, recognition efforts, and additional projects assigned
• May be required to travel to other WPMC properties as needed

• Minimum of 3 years of multifamily property management experience required
• Entrata experience preferred
• Strong communication and presentation skills with the ability to engage groups effectively
• Comfortable leading both in-person and virtual training sessions
• Professional, approachable, and effective when coaching and providing feedback
• Solid understanding of onsite property operations and leasing fundamentals
• Strong organizational skills with attention to detail
• Dependable, collaborative, and able to work independently
• Willingness to travel based on business needs
• Reliable transportation to support property and training needs
• Must pass a criminal background check and drug screening
• Valid driver’s license with a clear Motor Vehicle Record

• Ability to stand, walk properties, and facilitate in-person training sessions
• Ability to travel to multiple properties as required
• Frequent standing, walking, and light lifting (up to 25 lbs.)
• Ability to use a computer, phone, and office equipment for extended periods

We Offer a Comprehensive Total Rewards Package, Including

• Choice of three medical plans, plus dental and vision coverage
• Short-term & long-term disability and AFLAC supplemental insurance
• 401(K) with company match (100% of the first 3%, plus 50% match on the next 2%)
• Paid Time Off (PTO) – 16 days per year (prorated in the first year)
• 9 company-paid holidays
• A supportive, team-oriented environment with opportunities for growth

Woodruff Property Management Company is an Equal Opportunity Employer (EEO) and a Drug-Free Workplace
.