Implementation Technical Analyst; PLADS

We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…

Salary Range: $75,000 - $90,000

Job Posting End Date: January 23rd 2026

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by  Our business is about being there for people in need. So, ask yourself, are you the duck?

If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. You will be expected to work from your home, within the continental US. You may be requested to come to the office based on business need, with advance communication.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Strong knowledge in employer sponsored insurance product offerings and plan designs.
• Proven ability to interpret and work with employer insurance contacts and service agreements.
• Ability to influence and guide internal and external stakeholders.
• Knowledge of project management principles.
• Strong knowledge of Aflac products, onboarding standards, and policy/procedure frameworks.
• Experience with executive level reporting & escalation.
• Excellent communication skills (verbal, written, presentation).
• Decision-making and problem-solving skills.
• Ability to work virtually with cross-functional business units and vendors to support the customer’s needs.

• Bachelor's Degree in a related field
• 4 or more years of job-related experience
• Experience working directly with customers and employees.
• Knowledge and experience related to employer provided insurance products, and supporting client implementations.

Or an equivalent combination of education and experience.

• SME in Life, Absence and Disability products

Travel – Less than or equal to 10%

• Assist with process improvements by refining workflows, supporting team development, and collaborating with cross-functional partners to enable efficient change adoption.
• Reviews and audits client onboarding materials and documentation to ensure accuracy, completeness, and alignment with established standards.
• Delivers training and updates on tools, processes, and policy changes to the implementation team.
• Maintains and revises team tools and documentation by coordinating updates with internal partners.
• Keeps account service procedures current and ensures accurate reference materials.
• Reviews workflows to identify improvement opportunities and recommend practical adjustments.
• Investigates service issues, determines root causes, and proposes solutions for resolution.
• Supports Implementation Managers and Account Executives with analysis of non-standard benefits or processes.
• Escalates complex customer plan design issues and tracks them through resolution.
• Assists with finalist meetings, client onboarding, and system rollouts by preparing and presenting materials.
  
  Partners with cross-functional teams (e.g., IT, operations) on requirements gathering, testing and regression analysis, and other business needs as required.
• Encourages teamwork and knowledge sharing to support smooth implementation delivery.
• Participates in customer meetings when needed, to address feedback or process improvements.
• Performs other related duties as required.

The salary range for this job is $75,000 to $90,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the…