Patient Care Representative

Overview

The Patient Care Representative has the responsibility of interacting with patients/visitors in an effort to ensure the best Hughston patient experience possible.

• Collect data about patient care problems and reports to the appropriate department directors, to include all Hughston locations.
• Evaluate patient satisfaction and make suggestions for changes and improvements. Coordinates Patient Excellence Team meetings and training.
• Coordinate in-service patient satisfaction/ customer service training to all Hughston employees.
• Investigate and make direct suggestions and complaints to the appropriate hospital and company staff. Maintaining a record and follow-up in the occurrence portal.
• Collaborate with hospital risk & quality management program personal to ensure better service.
• Travel to trauma and satellite locations for introductions and evaluation of customer service/ patient satisfaction programs.
• Serve as contact for patient maps, directions, and hotel recommendations.
• Provide creature comforts, i.e., waiting area needs, blankets, magazines, patient education information.
• Provide support to patients and families in need.
• Proactive in resolving potential problems of patients and family members.
• Always maintain patient and family confidentiality.

• Prior administrative and customer service experience.
• Must be proficient in Microsoft Word, Excel and Powerpoint.

• High School Diploma or equivalent.

• Advanced education in a related field.

• Valid Driver’s License and satisfactory motor vehicle record (MVR) may be required.
• Must have the ability to work well with others and foster a collaborative work environment. High integrity, adaptability and character.
• Show enthusiasm and a willingness to learn in an ever-changing dynamic fast paced healthcare environment.
• Demonstrate good judgment in performance of daily duties. Demonstrates patience and self control.
• Must exhibit organizational ability and ability to prioritize to ensure assigned projects are completed in a timely manner.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.