Center Coordinator

As Center Coordinator, this position will be a point of contact for the center and will provide administrative support across the assigned center. This position will handle the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner within the clinical setting. The emphasis of this role is ensuring that daily staffing and scheduling needs are met, ordering and maintaining center supplies, and ensuring center session documentation is submitted in a timely fashion.

Another responsibility of this role is acting as training support in the concepts of Applied Behavior Analysis (ABA), Safety Care, and CPR Certification for our trainees and current employees. The Center Coordinator will ensure new hires are effectively trained and progressing timely through the RBT certification process. The Center Coordinator will work cohesively and collaboratively with the Clinical Leadership team to provide support for all new ABA Therapists and current employees within the clinic.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the
• essential functions.
• Serve visitors by greeting, welcoming, directing and checking them in and out.
• Answer, screen and forward any incoming phone calls to appropriate staff, while providing basic information when needed.
• Conduct reminder calls to clients for following business day.
• Receive and sort daily mail/deliveries/couriers.
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
• Update appointment calendars and schedule meetings/appointments.
• Perform other clerical duties such as filing, photocopying, collating, faxing etc.
• Update data via Salesforce (patient data, therapist data, etc.)
• Check phone messages.
• Uploading documents into an EMR system.
• Keep lobby and waiting room in order.
• Responsible for constructing and gathering therapy materials.
• Responsible for daily staffing schedule which includes working in collaboration with clinical team to ensure patient staffing appropriateness.
• Assist Center Manager with interviewing and onboarding of new staff.
• Ensures that session notes and billing documentation has been submitted through the appropriate systems by specified deadlines.
• Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure.
• Maintains standards for center functions.
• Identifies and understands patients of the pediatric center.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Develops and implements staffing standards for center programs with effective, economical use of resources.
• Identifies and participates in special projects and develops standards and competencies related to implementation.
• Adhere to the rules, regulations, policies, and processes outlined in the Hopebridge policy and procedure manual.
• Protect patient rights and privacy according to HIPAA regulations, and Hopebridge policy and procedures manual.
• Portray a positive attitude and maintain a patient and co-worker satisfaction level that limits adverse situations or complaints.
• Generate team spirit through creating and maintaining an environment that fosters staff satisfaction, engagement, maximizing productivity and profitability.
• Attend special education programs and in-service trainings related to the clinic.
• Ensures ABA therapists completes new hire training, including RBT training requirements, in a timely manner.
• Facilitates the logistical components of a new trainee becoming certified (including, but not limited to: determining RBT Mentors, leading Day 1 experience and preparation, signing up for BACB accounts and exams, completing RBT certification records, following timelines, etc.)
• Supplementarily trains new hires on skills and concepts when necessary to ensure successful completion of competency, written exam, and providing high quality ABA therapy.
• Tracks new hire training performance and status of staff members, provides specific feedback to trainees as warranted, and reports to the Clinic Manager and BCBA, providing regular updates, metrics, results and escalated items to appropriate managers. Follows up with Clinic Manager and BCBA on trainee status within the first 15, 30, 60 and 90 days of hire.
• Provides coaching, modeling, and demonstration of specific strategies and/or activities as observed and/or tasked by the Clinical Leadership team to identified ABA Therapists and RBTs.
• First point of contact for physical management assistance needed to support RBTs and patients.
• Ensures accuracy and timely filing of incident reports.
• Stays current in research and training regarding implementation of ABA principles.
• Illustrates Hopebridge’s belief in the delivery of high quality therapeutic services through both the articulation and the…