Traffic Coordinator

Overview

Basic Function: The Traffic Coordinator is responsible for supporting all aspects of Wire Masters’ domestic and international transportation activities. This position ensures the compliant, accurate, and efficient movement of freight within the designated region or country. The Traffic Coordinator’s duties include coordinating both inbound and outbound shipments, managing customs procedures and documentation requirements, and creating necessary shipping and commercial documents. In addition, the role assists with expediting freight, addressing and resolving transit-related issues, and managing claims.

The Traffic Coordinator also acts as a liaison between Wire Masters and its freight partners, facilitating clear communication and collaboration to support transportation operations.

• Coordinate domestic and international shipments including, where necessary, parcel, less than a truck load (LTL), truckload, and cross-border freight movements with freight and brokerage partners.
• Schedule pickups and dispatch freight using designated carrier platforms and customer routing instructions.
• Assist with tracking freight and proactively communicate updates to internal stakeholders.
• Assist with expediting freight delivery when issues arise.
• Prepare accurate Bills of Lading (BOLs), commercial invoices, and export or trade documentation.
• Create and submit Advanced Ship Notifications (ASNs) through customer portals or customer-defined processes.
• Generate and apply customer-required shipping labels, as needed.
• Review customer requirements, generate account shipping instructions, and promote awareness of customer shipping requirements throughout the organization.
• Prepare, review and maintain documentation needed for international shipments, including country-of-origin statements, free trade certificates, and customs declarations.
• Coordinate with customs brokers to ensure timely and compliant clearance of inbound and outbound shipments.
• Assist with the order release process for trade compliance screenings including but not limited to denied-party checks, end-use verification.
• Generate commercial invoices with accurate information and descriptions that meet regulatory and customer requirements.
• Assist with filing, monitoring, and finalizing freight claims related to loss, damage, or service failures.
• Support Traffic and Customer activities across multiple Wire Masters sites as needed.
• Support Wire Masters Core Values;
  Service, Gratitude, Excellence, Quality, Integrity, Family.
• This list is not to be considered comprehensive, and Wire Masters Management retains the right to modify the contents of this document at any time. Other duties may be assigned by Wire Masters Management.

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in logistics, transportation, supply chain, warehousing, or trade compliance is a plus.
• Fluent in English (verbal and written).
• Strong organizational, planning, and time management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Effective decision-making and problem-solving abilities.
• Proficiency in computer systems, carrier platforms, portals and standard MS Office tools.
• Strong customer service skill
• Understanding of freight documentation, customs processes (or ability to learn quickly).
• Ability to sit, stand, walk, bend, and lift throughout the workday.