Customer Accounts Manager

Customer Accounts Manager – The Aaron's Company, Inc.

Salary: $14.25 to $14.75 per hour. Eligible for incentive pay based on performance.

Customer Account Managers connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. They have strong leadership, multi‑tasking, organizational, and negotiation/persuasion skills. Like all Aaron’s team members, they share a purpose and passion for making a real difference in the lives of others.

• Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which includes account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, confirm customer identification, collect money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customer contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work a schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitask effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Referrals increase your chances of interviewing at The Aaron's Company, Inc. by 2x.

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching
• Benefits vary based on FT and PT employment status

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact