Branch Manager

Overview

Liberty FCU, a full-service credit union, is seeking a Branch Manager to be based out of our NEW Columbia Office located at 203 S. James M Campbell Boulevard, Columbia, TN 38401 projected to open in the third quarter of 2026. Candidates must possess exceptional leadership and excellent service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. The ability to coach and mentor employees on the products and services to meet the financial needs of members and goals is required.

This individual will be responsible for assuring that policies and procedures are being followed while still providing excellent member service. Previous credit union or financial institution experience is desired. If applicable, an initial six-eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If interested, please proceed by clicking apply.

• Responsible for communicating branch initiatives to staff.
  • Communicate branch goals to staff and review Lodestar daily for goal attainment. Conduct one-on-one coaching sessions with staff to help facilitate goal attainment.
  • Ensure the branch maintains the highest level of member service at all times. Share member survey results with staff and respond to member surveys as needed.
• Responsible for branch operations.
  • Coordinate staff meetings.
  • Continual guidance and training of employees.
  • Ensure branch is operating in compliance with credit union policies and procedures.
  • Coordinate maintenance of the building and grounds.
  • Complete staff evaluations.
  • Track, approve, and report all days off (vacation, etc.) of staff. Maintain timesheets.
  • Assist the Human Resources Department in the hiring of new employees for branch positions as needed.
  • Perform cash audits.
  • Track and report officer security hours for payroll.
  • Track and report information needed for incentive purposes.
  • Review checks with staff that are taken outside of the check acceptance policy and call members to collect on any returned checks.
• Assist members with the following:
  • Consumer Loans
  • Open new member accounts.
  • Assist members with certificates, IRA and HSA accounts.
  • Serve as a Notary Public and Signature Guarantee for credit union transactions.
  • Proactively perform outbound calling to engage membership.
  • Perform MSR duties as needed.
• Respond to alarm calls as needed.
• Respond to after-hours situations when necessary.
• Attend training for meetings at the Main Office as necessary including monthly Branch Manager's meetings.
• Open/Close the building on a rotating basis or when needed and serve as Saturday manager.
• Seek new SEG opportunities and promote the credit union through presentations and information tables in the lobby, at schools, and other applicable groups.

• Bachelor's degree is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to sit, walk, and stand frequently.
• Must be able to perform some heavy lifting.
• Banking experience is desired.

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.