Assistant Vice President of Enrollment Services

Overview

The Assistant Vice President of Enrollment Services provides strategic leadership and operational oversight for Admissions, Recruitment, and Records/Registrar functions across a multi-campus public community college. The AVP develops and executes enrollment strategies that support access, affordability, student success, and institutional sustainability while ensuring compliance with state, federal, and system-level regulations to meet college enrollment goals. This position collaborates closely with Academic Affairs, Institutional Research and Strategic Planning, Marketing/Communications, Financial Aid, Workforce and Campus Leadership, and Information Technology Services to optimize enrollment pipelines, improve persistence and completion outcomes, and enhance the student experience from prospect to credential completion.

• Provides leadership for a team of highly skilled employees who are dedicated to excellent customer care and to producing accurate, efficient work.
• Collaborates with College leadership and the SEM team in the development, implementation, and assessment of a comprehensive enrollment management strategy aligned with the college’s mission, strategic plan, and Tennessee Board of Regents (T ).
• Demonstrates the use and applicability of data for continuous improvement of policies, practices, and services that strengthen enrollment and retention efficiencies while providing excellent customer service.
• Analyzes enrollment trends, demographic data, and market conditions to guide recruitment, admissions, and retention initiatives.
• Leads multi-year enrollment forecasting and goal setting for credit, dual enrollment, adult learners, and special populations.
• Provides leadership on policies and procedures relevant to enrollment management while ensuring consistent applications of all functions, strong business processes, and customer care.
• Manages and coordinates the overall maximization of Enrollment Service’s student success technologies (Banner, SLATE, Degree Works, etc.). Ensures the team focuses on best practices and campus-wide understanding of the systems as it relates to Enrollment Services functions and utilization beyond Enrollment Services.
• Serves as a key institutional authority on enrollment compliance and data integrity.
• Understands current institutional, state and federal policies and procedures related to enrollment services in order to ensure accountability and compliance.
• Assures continued compliance with criteria for accreditation of the Tennessee Board of Regents, Tennessee Higher Education Commission, Southern Association of Colleges and Schools Commission on Colleges, and the Department of Education.
• Serves as the key liaison for the department to other college leadership entities, the general public, and other higher education entities to support strategic partnerships.
• Holds team members accountable for high performance and a highly engaged culture by articulating expectations, monitoring/evaluating performance, and consistently providing feedback.
• Prepares and manages professional development/training programs, monthly and annual reports in conjunction with employee performance evaluation processes as well as recommendations for employment, sanctions, and termination.
• Manages departmental budgets, staffing plans, and resource allocation.
• Facilitates the resolution of student grievances related to policies, procedures, and personnel in the administrative area.
• Provide development and oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

• Participate in college, and as appropriate, professional organizations and community activities that support the college mission.
• Keep abreast of best practices and international, national, and state trends in enrollment services.
• Assist the vice president as necessary with special projects and assignments.
• Oversee and serve on designated college-wide standing committees.
• Perform other work-related duties as assigned.

• Master's degree from an accredited institution/university required;
  Doctorate…