Collections Specialist

The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives.

• Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence
• Monitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policies
• Work directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments
• Coordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to payment
• Accurately document all collection efforts, customer communications, disputes, and payment arrangements in the companys billing or ERP system
• Process and track payment commitments and follow up to ensure resolution
• Escalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate
• Assist with maintaining accurate customer account records and receivable aging reports across multiple locations
• Ensure compliance with company policies, internal controls, and confidentiality requirements
• Maintain professionalism and composure when handling difficult customer interactions involving service or billing concerns
• Perform other duties as assigned

• Associates or Bachelors degree in Accounting, Finance, Business, or a related field preferred
• 24 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred
• Experience managing high-volume customer accounts and recurring billing cycles
• Strong proficiency in Microsoft Excel and Microsoft Office applications
• Experience working with billing systems, accounting software, or ERP platforms
• High attention to detail with strong documentation and data accuracy skills
• Ability to communicate clearly and professionally with customers, internal teams, and leadership
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with the ability to balance collections effectiveness and service resolution

• Professional office environment
• Minimal exposure to adverse environmental conditions typical of field or route operations

• Sedentary work involving extended periods of sitting
• Occasional standing and walking
• Repetitive hand, wrist, and finger motion related to computer, keyboard, and telephone use
• Ability to lift up to 10 pounds occasionally

• Stable, essential-service industry supporting local communities
• Opportunities for growth within an expanding multi-location organization
• Collaborative work environment closely connected to operations and service teams
• Competitive pay and benefits

cc-