Community Service Aide - Columbia Police Department

Posting Details

Applicant View of Posting

Posting Number
4002P

Position Title
Community Service Aide - Columbia Police Department

Department
Police

Job Code
03011

FLSA Status
Non-Exempt

Union Code/Affiliation
Unrepresented

Division
OPERATIONS/PATROL

Job Description Summary

The purpose of this job is to take calls for service (most frequently traffic crash related) in order to relieve the burden on sworn patrol functions which frequently requires the operation of a marked department vehicle. Responds in person to calls for service, investigates minor traffic crashes, and issues the appropriate citation(s). Assigned front desk operations on a rotational basis requiring a full MULES (Missouri Uniform Law Enforcement System) certification and provides customer service to those entering the police department.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Responds to non-fatality traffic related calls for service and completes mandatory reports for submission to Missouri State Highway Patrol, including blocking/directing traffic, monitoring and transmitting radio traffic, interacting with citizens and issuing citations.

• Handles misdemeanor calls for service with no suspect information and completes appropriate report.

• Maintains the MULES (Missouri Uniform Law Enforcement System) terminal by entering/confirming/removing stolen property, confirming warrants for wanted persons, entering/removing endangered missing persons including runaways), sending messages to other agencies and sharing vital information nation-wide.

• Operates the front desk of the police department, being the first point of customer service contact when citizens enter the police department.

• Regular attendance is a necessary and essential function.

• Performs other duties as assigned.

Supervisory Responsibilities

Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

• Interactions may result in decisions regarding implementation of policies. Contact my involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the pubic requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

• Interactions have significant impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility

Position has no fiscal responsibility.

Education and Experience - An equivalent combination of education, training and experience will be considered

Education and Experience

• High School diploma or equivalent.

• Less than 1-year or related experience.

Required Licenses or Certifications

• Valid driver's license.

• Missouri Uniform Law Enforcement System (MULES) certification within six months of hire.

Knowledge,

Skills and Abilities

which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of:

• Relevant local and state laws and ordinances.

• Departmental policies and procedures

• Common business software applications such as Microsoft Office, phone and related office equipment.

Skill in:

• Communicating verbally and in writing to meet the needs of the audience under various and often high-stress conditions.

• Applying active listening and asking questions for understanding.

• Preparing and maintaining detailed and accurate police reports.

Ability to:

• Process and handle confidential information with discretion,

• Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.

• Enforce and educate the public on local and state laws and ordinances.

• Operate safely and effectively police vehicles and…