Customer Support Specialist

Position: Customer Support Specialist (After Hours)
Equipment Share -  - Responsibilities:
Provide excellent customer service for Equipment Share customers with clear answers to inquiries and appropriate referrals as needed;
Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner, and within established quality and service standards;
Manage time effectively to ensure productivity levels and turnaround times are within established service standards;
Establish and maintain adequate knowledge of Equipment Share products, service offerings, processes and core systems, and respond to customer and co-worker inquiries effectively and efficiently;
Work collaboratively with co-workers to achieve departmental and company goals and standards