Field Equipment Service Technician

Job Description

At Farmer Brothers, our Revive™ Service & Restoration team specialize in tea and coffee beverage brewing equipment installations, removals, maintenance plans, and emergency services. As a Field Equipment Service Technician
, you will provide exceptional service, installation, parts inventory management, service call closure, and documentation of work assignments and time for a designated customer base.

• Typical
  
  Work Schedule:
  
  Monday - Friday, 8:00 am - 5:00 pm, on-call required, including weekends
• Travel Requirements:
  Driving within a 100‑mile radius in most markets; regional travel may be needed

• Provide customer service installs, repair, and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Participate in “On Call” service, including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company, including call closure process, thorough and accurate work details, completeness of invoice, and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter‑departments.
• The ability to follow outlined service level agreements for customer programs.
• The ability to manage and prioritize tasks to meet expectations.

• High school diploma or equivalent required
• Minimum of 3 years of mechanical and technical experience required.
• Previous food service experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record.
• Able to travel within 100+ mile radius of branch location.
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities, including emergency service calls, preventative maintenance, surveys, and installations.

• Good oral and written communication skills.
• Good customer service skills.
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems, or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of the impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers.
• Use sound business judgment.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration.