Service & Delivery Lead

Responsibilities

• Leverage input from the R&S Government Sales teams and Service Delivery organizations to enable customer focused service product ideas and go-to-market plans
• Shape new Service delivery strategies to meet market demands (through understanding customer requirements and concept of operations), generating service agreement scope and content, and supporting customer meetings to deliver seamless service integration
• Support the R&S Government Sales team as directed for compiling market information regarding system service, including development of marketing collateral, sales training, and implementation playbooks to support R&S Government Sales
• Build sustainment models/plans for Rohde & Schwarz systems to enable long-term supportability
• Develop a scalable approach to identifying end-of-life status for systems and generate leads for the R&S Government Sales organization to engage the customers (Technology Refresh)
• Ensure effective handover of service solution from Sales/Projects to Service Delivery>
• Provide guidance to management for decision-making as regards overall service business health and direction, as well as product definition and planning.
• Support process development activities (identify process gaps, suggest solutions, document work instructions) as relates to service sales
• Work cross-functionally with other departments in a collaborative fashion to support the overall Service organization