Service Business Success Manager - Columbia, MD

Service Business Success Manager - Columbia, MD

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The Service Business Success Manager plays a critical role in ensuring the Service department is operating within profit corridor while meeting the market demands for Service products. This position requires a blend of organizational skills, technical knowledge, and customer‑centric focus to support the delivery of high‑quality services and products. As the key liaison between customers, Service Sales, and internal teams, the Service Business Success Manager is responsible for providing guidance to the Service Business organization and Service Sales teams for establishment of new customer‑valued service delivery modes, helping to inform customer journey process establishment, and setting market‑based value structures for service programs, particularly for Rohde & Schwarz systems.

• Leverage input from the R&S Government Sales teams and Service Delivery organizations to enable customer focused service product ideas and go‑to‑market plans
• Shape new Service delivery strategies to meet market demands (through understanding customer requirements and concept of operations), generating service agreement scope and content, and supporting customer meetings to deliver seamless service integration
• Support the R&S Government Sales team as directed for compiling market information regarding system service, including development of marketing collateral, sales training, and implementation playbooks to support R&S Government Sales
• Build sustainment models/plans for Rohde & Schwarz systems to enable long‑term supportability
• Develop a scalable approach to identifying end‑of‑life status for systems and generate leads for the R&S Government Sales organization to engage the customers (Technology Refresh)
• Ensure effective handover of service solution from Sales/Projects to Service Delivery
• Provide guidance to management for decision‑making as regards overall service business health and direction, as well as product definition and planning
• Support process development activities (identify process gaps, suggest solutions, document work instructions) as relates to service sales
• Work cross‑functionally with other departments in a collaborative fashion to support the overall Service organization

• Bachelor's degree or higher in business administration, or related field, or similar tenure of experience working in a sales organization
• 5+ years of sales or business development experience, preferably in a Service field
• Experience with "ground‑up" product planning and development/release (product imagination through actualization and deployment), preferably in a Service field
• Proficiency with Microsoft Office Suite tools (mainly Excel, Word, and PowerPoint)
• Experience with customer management tools (CRM) and creating data packages from those tools
• Excellent and effective communication ability, comfortable with changing organizational needs, highly engaged in business success, ability effectively engagement with customers
• Ability to travel up to 30% (customer visits, onsite meetings if working remote, eg), including international travel
• Ability to support early morning or later evening meetings depending upon time zone
• US Citizen capable of obtaining Public Trust clearance
• Preference to be within commute distance of Columbia, MD for hybrid work model

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long‑term & attractive work environment

The total compensation for this position is $128K–$150K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job‑related skills.

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Sales and Business Development. Industries:
Telecommunications.