Sales Account Service Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Sales Account Service Representative.

Location:

Columbia, MD.

• This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
• Serves as liaison within Client and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.

• 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfilment and sales portals. Develops understanding of commission related issues.
• 20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within Client to ensure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
• 20% Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquiries and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
• 20% Provides regular updates to management regarding identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.
• 15% Reports patterns trends or issues that may be preventing contracted brokers from successfully enrolling members.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma.

• Proven experience in generating additional leads and market value for the company.

• Sales (Medicare), customer service, broker support, CRM/multi-program capabilities, flexibility.

• 3 years' experience working in Sales or Customer Service.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.