Store Manager - Columbia Mall

Overview

Position: Store Manager

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, sustainable communities, and giving back through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure to support entrepreneurial spirit
• The opportunity for growth as Lush promotes from within

Store Manager

As a Lush Store Manager, you are a true leader who embodies our core values. You interact with customers, motivate your team, and make important business decisions while keeping:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose in mind.

Responsibilities:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while fostering a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop.

Responsibilities – Sales & Customer

Experience:

• Customer Service: collaborate with your team to exceed daily sales goals and ensure an inclusive customer experience
• Building the Brand: educate customers and staff on brand values and positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
• Product Passion: deepen product knowledge and make informed recommendations
• Driving Sales: develop and execute business plans aligned with strategy to achieve KPIs and sales goals

Team Leadership:

• Leadership Practices and Staff Development: coach and develop your team with development plans and constructive feedback
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and inclusive environment with DEIB training
• Engagement and Performance: make decisions on performance concerns with action plans to improve staff engagement
• Recruitment and Selection: form diverse teams and maintain transparent interview and promotion practices

Operational Excellence:

• Policies and Procedures: ensure compliance with training and company standards for time, attendance, health and safety, and respectful workplace
• Stock and Inventory: manage orders, inventory, and waste within budget
• Visuals and Merchandising: create and execute merchandising plans to drive KPIs and sales
• Scheduling, Time, and Attendance: schedule staff to meet peak times within labor budget

Qualifications:

Required:

• 3–5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service
• Ability to develop and train staff through positive coaching
• Strong track record of developing retail staff careers
• Proficient in Excel and Microsoft Office; adaptable to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

At Lush, we believe in inclusion and equal opportunity for all applicants. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other protected characteristics.

Pay: Columbia Mall Pay: $57,800 USD

Best of luck on your job search.

We Are Lush

Find our privacy details here.

Note:

Lush acknowledges the Indigenous territories on which we operate and commits to reconciliation and respectful partnership with Indigenous Peoples.