Store Manager - Columbia Mall

Overview

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Store Manager

As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep the following in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just words – they’re a way of life.

As the Store Manager, you’re responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You’ll continuously assess your performance and seek feedback, resources, and opportunities to grow and develop.

Responsibilities:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and supported.
• Brand
  
  Education:
  
  educate customers and staff on brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
• Product Knowledge: increase the depth of product knowledge and make informed recommendations.
• Driving Sales: develop and execute business plans that align with the American business strategy to achieve short- and long-term goals and KPIs.
• Leadership and Staff Development: coach and develop your team through development plans, constructive feedback, and ongoing learning.
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and inclusive environment by prioritizing DEIB training and initiatives.
• Engagement and Performance: make decisions about performance concerns with empathy and create action plans to improve staff engagement.
• Recruitment and Selection: build teams with diverse styles and perspectives and support equal employment opportunity in interviews and promotions.

Operational Excellence:

• Policies and Procedures: ensure staff training and adherence to time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety, and budgeting.
• Stock and Inventory: train your team on rotation rules and manage orders to keep the right products in stock; use inventory reporting tools to plan and reduce waste within budget.
• Visuals and Merchandising: create and execute merchandising plans to drive KPIs and ensure a clean, engaging store environment.
• Scheduling, Time, and Attendance: ensure appropriate staffing at peak times and accurate recording of breaks and meals within labor budgets.

Qualifications:

Required:

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to train staff through positive coaching and feedback
• Strong track record of developing retail staff careers
• Proficient in Excel, Microsoft Office, and adaptable to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Equal Opportunity Statement

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or any other characteristic protected by law.

In addition, Lush respects the privacy of applicants and complies with applicable legal requirements.