Assistant Showroom Manager

Assistant Showroom Manager

Join to apply for the Assistant Showroom Manager role at Lovesac

We are a young‑at‑heart, fast‑growing furniture company dedicated to helping people fill their homes with Total Comfort™. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered right to the door, allowing our customers to live the life they want to live.

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry while making a meaningful impact on the world. Our work is driven by love (because it matters) and is dedicated to promoting happiness in all aspects of our business.

As a Lovesac Assistant Manager, you will create a welcoming and engaging in‑store experience and help customers design our products to fit their style and space. If you are passionate about sustainability, love building relationships, and want to inspire a team to provide extraordinary customer experiences, join our Lovesac Retail Team.

• Actively engage with customers using our Lovesac selling techniques.
• Demonstrate in‑depth knowledge of Lovesac products and services, effectively demoing, assisting, and educating customers while supporting Associates with product knowledge and demonstration skills.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships, and support Associates in the same process.
• Foster long‑term relationships and brand loyalty through consistent, exceptional service.
• Conduct customer outreach using company‑provided tools and communication methods.
• Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including opening and closing, inventory, exchanges, marketing, and promotions, ensuring they meet company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
• Analyze sales data to help the team demonstrate behaviors that meet goals and KPIs.
• Demonstrate accountability by ensuring personal and team sales goals, key performance indicators, and customer service standards are met.
• Perform other duties as assigned by Management.

• Core Values:
  Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters.
• Table‑Stakes Values:
  Willing to Sweep Floors, Grit, Positive, Self‑Aware, Self‑Starting, Insatiable Learners, Transparency, Customer‑Centric.

• Build Customer Centricity
• Drive Remark‑able Results
• Collaborate Effectively
• Make Good Decisions
• Demonstrate Self‑Awareness

• 18 years of age or older.
• High‑School Diploma or equivalent.
• Minimum of 1 year of management experience in a retail or customer service environment.
• Able to work flexible hours including evenings, weekends, and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and using internal CRM systems to enhance the customer experience and drive future outreach.
• Support Lovesac’s omni‑channel customer experience by being flexible and able to assist in‑person at your home store, local stores, third‑party vendors, and remote customer service shifts.
• Must be able to travel, as required by the company in its sole discretion, to local stores, third‑party vendors, and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy, and ensuring the comfort and safety of persons and property.
• Effective…