Sales Advisor - Mall in Columbia, MD

H&M Sales Advisor - Mall in Columbia, MD

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for in‑store OMNI Services and in‑store tech services/tools
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product & fashion knowledge to share relevant information with customers

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment that can be applied to this role
• Experience with customer service in fashion, retail or other service‑related industries

• Inclusive company with diverse backgrounds valued
• Values‑driven organization guided by our 7 unique values
• Access to Colleague Resource Groups for community and networking
• Employee discount at H&M, Other Stories and COS
• Employees receive a staff discount card for all H&M Group brands in stores and online
• Inclusion in H&M Incentive Program (HIP)
• Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, community day

Hourly, Non‑Exempt

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at

Sales Associates Pay Rate $16.50 per hour

SLS