Support Associate, Retail

Support Associate - White House Black Market

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Come lead with us at 10300 Little Patuxent Pkwy, Ste 2730, Columbia, MD.

The Support Associate is responsible for supporting a customer and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, and reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store‑to‑store transfers and locate requests.
• Ensure the visual packet materials, props, and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, and sign holders.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, and other as directed.

• Support the Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience.

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.
• Assist with boutique cleanliness and organization.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays is required.

• Constant Walking/Standing – 67‑100% of 8‑hour shift.
• Occasional Lifting up to 50 lbs. – 1‑33% of 8‑hour shift.
• Frequent Climbing – 34‑66% of 8‑hour shift.

The wage range for this position is $15.00/hr to $18.75/hr successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program. Please visit our Careers page at  for more information regarding our benefits.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.