Practice Manager - Cat & Dog Hospital of Columbia

Practice Manager - Cat & Dog Hospital of Columbia

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. In partnership with the Managing Doctor (MDVM), the Practice Manager ensures successful practice operations, high client satisfaction, profitability, and business growth while protecting the practice legacy. The critical focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management.

The Practice Manager must be a strong people manager with great business acumen and enjoy leading and developing a team, ensuring engaged, productive teams that support high‑quality patient care and exceptional client service.

Position is a growth hire to work with the current Practice Manager on a smooth transition pending her retirement. The role focuses on change management and creating a positive culture in the office, challenging the norm and collaborating with the MDVM to inject positive change and growth of the practice.

• Business Acumen:
  Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer:
  Servicing and supporting clients with their needs or issues; ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do.
• Organizing and Planning:
  Making plans, organizing, and structuring the work of self and others; setting priorities and establishing plans with clear goals and time frames.
• Learning and Self‑Development:
  Developing one’s knowledge, skills, and capabilities; curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring:
  Motivating and inspiring others; mobilizing the team to collectively achieve practice goals, modeling leadership behaviours that make team members want to run toward them and creating a culture where team members are fully engaged and bring their whole selves to work.
• Investigating, Analyzing, and Evaluating:
  Critically evaluating and analysing information or data; continually reviewing practice performance and opportunities to drive better results; analysing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
• Solving and Improving:
  Making improvements and solving problems or issues; approaching problem solving creatively; effectively navigating conflict; demonstrating resiliency when faced with challenges or adversity.
• Managing Complexity and Ambiguity:
  Working effectively in unfamiliar or ambiguous situations; remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations.
• Change Management:
  Managing change and supporting others through change; creating a vision for change, effectively communicating change, inspiring others to engage in the change, and evaluating change effectiveness.
• Developing and
  
  Coaching:
  
  Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions.
• Cooperation and
  
  Collaboration:
  
  Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support centre partners) to drive the practice’s success; leveraging strategic partnerships to enhance practice performance.

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labour, and facility.
• Ensures appropriate inventory management, including an appropriate balance of regular stock and sales.
• Manages and partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget…