IT Field Support Specialist - Imaging

Job Description

• Utilizes MDT servers to deploy latest computer image to new and recycled computers.
• Fulfills equipment requests for newly imaged workstations according to daily work priorities.
• Configures computers, communication devices and peripheral equipment.
• Trains site personnel in proper use of imaging tools.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Ensures image benches are operational. If operational status lost, alerts proper management team.

The individual must be able to drive an ATT vehicle.

• Required Skills, Experience, and
  
  Education:
  
  Minimum education and experience level:
  High school/GED and four (4) years of experience AND 8570 Certification. Preferred Security +

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics.

• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).

• Able to manage time and priorities effectively.

• Able to work efficiently with minimal supervision.

• Proficient in working with end-users remotely.

• Demonstrated expertise in Microsoft Windows 7 and 10.

• Familiar with Active Directory security and policies.

• Excellent analytical and problem solving skills.

• Must be able to drive company vehicle.

• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

• Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

• Active TS/SCI security clearance with a polygraph is required