ServiceNow System Administrator; SkillBridge Internship

Job Title:

Skill Bridge Internship

Subcategory:
Service Now (SNOW) System Administrator

Location:

Columbia, MD

About Us:

We help to solve difficult business, IT and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative. We provide a fresh alternative to ordinary, mainstream consulting firms using small, highly skilled, and hand-picked teams that can meet the needs of clients in any industry. We offer tailored approaches not just staff.

Our foremost focus is to understand your unique goals, risk, and challenges from which we gain the insight to tailor advice and solutions that address immediate problems and equip your organization for long-term success.

Under the framework of DOD Skill Bridge Program, we hosts active-duty military members for skilled internships for up to the final 6 months of active-duty obligated service. We are proud to assist current military members transition and obtain jobs within civilian employment.

If you are an active-duty service member within 18 months of separating or retiring and are interested in applying or would like more information, contact us at Skill Bridge@

The Service Now System Administrator will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the Service Now platform. This role involves managing Service Now instances, implementing enhancements, and ensuring the stability and reliability of the platform. The ideal candidate will have strong technical skills, experience with Service Now, and a solid understanding of IT service management (ITSM) principles.

Experience interns will achieve:

• Perform day-to-day administration of the Service Now platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
• Configure and maintain Service Now applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement enhancements, updates, and upgrades to the Service Now platform.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
• Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
• Work with business stakeholders to gather requirements and implement solutions that meet their needs.
• Provide technical support and troubleshooting for Service Now-related issues.
• Ensure data integrity and security within the Service Now platform.
• Collaborate with other IT teams to integrate Service Now with other systems and tools.
• Stay up to date with the latest features and best practices for Service Now.

Required: Minimum of Top Secret (or higher) clearance

We are an Equal Opportunity/Affirmative Action employer.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.