IT Service Management Intern - Data & Process Insights
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-03-11
Listing for:
ROHDE & SCHWARZ GmbH & Co. KG
Apprenticeship/Internship
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Track and report on performance of multiple technical services in the ITSM tool (Service Now)
- Work with SMEs on technical process documentation
- Analyze cases and key indicators to identify patterns, trends, or deviations
- Propose and document process improvements for service delivery
- Assist in data collection for compliance related activities
- Analyze internal customer satisfaction trends and develop remediation plans
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