Field Technical Support

* Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
* Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE.
* Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
* Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
* Will escalate issues as needed to HPE account and according to established procedures.
* Integrate technical knowledge and business understanding to create solutions for customers.
* Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
* Identify potential escalations and alert management proactively
* Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
* Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility
* Balance internal needs with customer needs within defined parameters.
* May identify additional services that could lead to future service revenue growth.
* Build strong relationship with management in assigned accounts
* Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
* ** TS/SCI Clearance with specific polygraph required at time of hire**
* ** Must be comfortable working on-site M-F at customer location in Fort Meade, MD**
* ** A+ Certification**
* ** Security + Certification**
* ** 2+ years of technical experience.
*** Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
* Broad knowledge of corporate organization, job, and policies.
* Communicate tactfully with diplomacy up to senior management levels within an organization.
* Active listening skills and ability to adjust messages to audience level.
* Problem-solving skills (proactive, reactive and creative).
* Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
* Provide suggestions for operational efficiencies.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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** Hewlett Packard Enterprise
** Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
** COVID Policy
** The health and safety of our team members, customers and partners is paramount ordingly,  be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.
** Standards of Business Conduct (SBC)
** The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

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** Equal Opportunity Employer (EEO)
** Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

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** If you’d like more information about your EEO right as an applicant under the law, please :
** E-Verify**  **(US & PR only)
** HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment…