Systems Administrator Level III - TS​/SCI SCOPE

Systems Administrator Level III Columbia, MD TS/SCI with FULL SCOPE REQ
TS/SCI and FULL SCOPE POLYGRAPH REQUIRED FOR CONSIDERATION
Responsibilities:

• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Assist users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems, and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

• TS/SCI with current Full Scope Polygraph
• IAT I Certification
• Senior Linux Scripting, Linux Servers, Red Hat 8/9
• Fifteen (15) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required
• Five (5) years of additional SA experience may be substituted for a bachelors degree.
• A bachelors degree in a technical discipline from an accredited college or university is required.
• Knowledgeable in RHEL 8, Satellite, Salt, Ansible, and scripting
• Senior Window Scripting, Windows 11. (Red Hat is a Plus)
• Proficient in Windows scripting. Help Desk Environment. At least one late day is required, starting at 6 pm. Patch days will require resources to assist.

Salary Range: $120,000 - $200,000 annually, commensurate with skill set, experience, security clearance level, and educational qualifications.