Desktop Support Specialist

Fully on-site in Columbia, MD

Top Skills' Details

1. 2+ years of experience deploying and troubleshooting images on devices (Intune, Microsoft Endpoint Configuration Manager (MECM), formerly known as SCCM)

2. Prior experience working in a helpdesk capacity providing remote support to users with issues (Network Connectivity, Active Directory, MS Teams, Outlook, Applications, etc.)

3. Experience handling tickets and incidents for a customer within a timely manner.

Description

Our client is looking for a Desktop Support Technician to join their team. This team consists of 7 Technicians providing Tier 1-3 desktop support. This team handles the escalation of tickets from the Outsourced Service Desk and provides remote support to all the users (caregivers, patients, employees) across the entire U.S. They will also provide hands-on support for all the users on-site at the Corporate campus in Columbia, MD.

This position will be on-site 5 days/week in Columbia, MD at their Corporate Campus.

Environment

- Predominantly Microsoft shop - Lenovo laptops

- Moved aways from desktops, mostly laptops and tablets

- Very small footprint w/Apple Mac devices

- Lots of Google Chromebooks

o Place a Chromebook in every patient's home

o 8-9k Chromebooks in the field

 Very specific use case - runs 1 app = Skilled Notes

o Most have SIM cards so they can have data connectivity

o Navigating using E-SIM cards in some

o Piloting multi-carrier SIM cards

o Lots of patients live in rural areas with poor connection

Day to Day

- Team tries to avoid silo work - works more on a rotation so that everyone stays fresh with all aspects of the team

- Different rotations
- o Build room - imaging

o Work room - hands on w/devices (2 techs in there - usually where new tech starts) - Decom work w/older devices

o Deployment room (2 techs)

 Deployments - roughly 30-40/week w/ replacements and new hires

- Doesn't take into account Chromebook deployments - usually 100/week

- 2 techs in the deployment room so that users can fire up their device and go and don't have issues

o Corporate campus - roam the campus, provide white glove service, hands-on troubleshooting issues

o 2-4 techs working tickets from service desk or elsewhere for all remote users around the country

 Common issues are w/Chromebooks and Skilled Notes App for caregivers

- Training for new tech = couple weeks in each room before they join the formal rotation

- Experience with Active Directory and Entra  (Group Policy, Power Shell, Intune)

Skills

intune, microsoft, office 365, windows 11, Active directory, image management software, Hardware, Imaging, Deployment, servicenow, Desktop, Troubleshooting, software configuration, network connectivity, network support

Top Skills Details

intune,microsoft,office 365,windows 11,Active directory,image management software,Hardware,Imaging,Deployment,servicenow

Additional

Skills & Qualifications

- Soft skills, people skills - can't teach

- Customer service, being able to talk to users is hard to teach

- Can teach how to navigate Intune, etc.

- Can't teach work ethic

- Experience, has the people skills, can dynamically work through problems, knows how to use KBA's

Experience Level

Junior level

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MD.

Final date to receive applications

This position is anticipated to close on Mar 17, 2026.

h4About…