Desktop Support Specialist

Top Skills

• 2+ years of experience deploying and troubleshooting images on devices (Intune, Microsoft Endpoint Configuration Manager (MECM), formerly known as SCCM)
• Prior experience working in a helpdesk capacity providing remote support to users with issues (Network Connectivity, Active Directory, MS Teams, Outlook, Applications, etc.)
• Experience handling tickets and incidents for a customer within a timely manner.

Our client is looking for a Desktop Support Technician to join their team. This team consists of 7 Technicians providing Tier 1-3 desktop support. This team handles the escalation of tickets from the Outsourced Service Desk and provides remote support to all the users (caregivers, patients, employees) across the entire U.S. They will also provide hands‑on support for all the users on‑site at the Corporate campus in Columbia, MD.

This position will be on‑site 5 days/week in Columbia, MD at their Corporate Campus.

• Predominantly Microsoft shop - Lenovo laptops
• Moved away from desktops, mostly laptops and tablets
• Very small footprint w/Apple Mac devices
• Lots of Google Chromebooks

Place a Chromebook in every patient's home.

8-9k Chromebooks in the field.

Very specific use case - runs 1 app = Skilled Notes

• Most have SIM cards so they can have data connectivity
• Navigating using E‑SIM cards in some
• Piloting multi‑carrier SIM cards
• Lots of patients live in rural areas with poor connection

• Team tries to avoid silo work – works more on a rotation so that everyone stays fresh with all aspects of the team
• Different rotations:

• Build room – imaging
• Work room – hands on w/devices (2 techs in there – usually where new tech starts) – Decom work w/older devices
• Deployment room (2 techs)

• Deployments – roughly 30‑40/week w/ replacements and new hires
• Doesn’t take into account Chromebook deployments – usually 100/week
• 2 techs in the deployment room so that users can fire up their device and go and don’t have issues
• Corporate campus – roam the campus, provide white glove service, hands‑on troubleshooting issues
• 2‑4 techs working tickets from service desk or elsewhere for all remote users around the country

Common issues are w/Chromebooks and Skilled Notes App for caregivers.

Training for new tech = couple weeks in each room before they join the formal rotation.

Experience with Active Directory and Entra  (Group Policy, Power Shell, Intune).

• intune, microsoft, office 365, windows 11, Active directory, image management software, hardware, imaging, deployment, servicenow

• Soft skills, people skills – can't teach
• Customer service, being able to talk to users is hard to teach
• Can teach how to navigate Intune, etc.
• Can't teach work ethic
• Experience, has the people skills, can dynamically work through problems, knows how to use KBA's

Junior level

This is a Contract to Hire position based out of Columbia, MD.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia, MD.

This position is anticipated to close on Mar 17, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.