DRO Technical Support Representative

Our client, a leading organization in the technology and client support sector, is seeking a DRO Technical Support Representative to join their team. As a DRO Technical Support Representative, you will be part of the Client Services Department supporting the SaaS Service & Support team. The ideal candidate will demonstrate strong troubleshooting skills, excellent communication abilities, and a client-focused mindset, which will align successfully in the organization.

Job Title: DRO Technical Support Representative

Location:Remote

What's the Job?

• Provide support and monitoring for Route Smart's DRO web application
• Meet all SLAs, including uptime, fix time, and quality standards
• Interact with tier 1 support staff and the DRO Technical Product Support Manager to resolve client issues
• Continuously communicate with end users regarding the status of open support tickets
• Properly document client support incidents following department policies

What's Needed?

• Strong troubleshooting and problem-solving skills
• Excellent written and oral communication skills
• Client-focused with a collaborative and adaptable attitude
• Ability to work independently in a fast-paced environment
• Ability to maintain composure in high-pressure situations requiring quick, reasoned responses

What's in it for me?

• Opportunity to work remotely with flexible hours
• Engagement in a dynamic and supportive team environment
• Chance to develop technical skills and industry knowledge
• Participation in ongoing training and professional growth initiatives
• Work in an inclusive environment that values diversity and innovation

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.