Hardware Technician Columbia, MD

Hardware Technician 2

Columbia, MD

• The Hardware Technician 2 provides Tier 2 and 3 on‑site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conducts site surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation and test reports. Trains site personnel in proper use of hardware.
• Builds specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor‑manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
• Support network upgrade projects or initiatives.
• Support end‑user connectivity needs.

Required Skills, Experience, and

Education:

Minimum education and experience level:
High School/GED with seven (7) years of experience. Equivalent education and experience:
Associate’s degree and five (5) years of experience.

• Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well‑versed in installing Windows, software, applications, antivirus, and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end‑users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem‑solving skills.
• Must be able to drive company vehicle.
• Must be available to work an 8‑hour shift between the hours of 6am-6pm, as determined by management.
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands:
  Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Clearance: TS/SCI polygraph clearance

Position requires a TS/SCI.