In House ATM​/ITM Technical Support Specialist

Description Why work for Wittenbach? Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees
• Overtime: Eligible for overtime pay in accordance with Department of Labor regulations

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC.

Our Sales and Service footprint spans the Mid-West and East Coast.

The primary purpose of this position is to provide technical services for both internal and external customers on all equipment installed or serviced by Wittenbach Business Systems (WBS), with a specific focus on NCR
ATM support .

The role acts as a technical resource for the organization through the following core functions:

• Technical Assistance for Field Staff: Providing phone and email support to Field Service Representatives (FSRs) regarding troubleshooting, part identification, and programming.
• Hardware Maintenance: Performing bench repairs on ATM Printed Circuit Boards (PCBs), assemblies, and modules, as well as refurbishing used parts for service stock.
• Customer and Sales Support: Assisting customers with equipment operation and setup, while providing technical specifications to Sales Administration and Account Managers.
• Operational Continuity: Ensuring high levels of customer satisfaction by working in unison with the Service team and maintaining the Technician SharePoint site with essential product data.

• 1. Field Support & Communication: Provide high-level technical support to Field Service Representatives (FSRs) via phone, email, or Team calls. This includes assisting with troubleshooting, identifying part numbers, and providing programming instructions or diagnostic reviews.
• 2. Hardware Repair & Refurbishment: Perform bench repairs on ATM Printed Circuit Boards (PCBs), assemblies, and modules. You are responsible for identifying individual ATM devices (such as NCR 668x and 663x series), performing disassembly, and refurbishing/testing used parts for service stock.
• 3. Software Installation & Configuration: Manage the installation of various NCR software versions (such as Aptra EDGE and Activate Enterprise). This involves updating BIOS, configuring processor cages, and setting up clean SSD drives for field use.
• 4. Testing, Quality Assurance & Logistics: Conduct final testing and calibration of all ATM components—including screens, anti-skimming devices, and receipt printers—prior to customer shipment. This also includes packing and securing units for transport and preparing the necessary shipping documentation.

• Electronics & Mechanics: Candidates must have a thorough knowledge of basic electronics and a strong mechanical aptitude.
• Hardware Expertise: The role requires general familiarity with NCR 668x and 663x series ATM models, including the ability to perform component-level diagnostics and repair parts like SDM2 and S2 cash dispensers.
• Software & Systems: Proficiency in Microsoft Windows/Office, Paylocity, is required, along with an…