Integrations Business Analyst

Overview

Position Title:

Interface Support Analyst. Reports Directly To:
Director of Interoperability.

Location:

Hybrid. Hours Per Week:
Full Time. Risk Designation:
High.

The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.

• Maintain operational status of production data feeds and systems
• Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues
• Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base
• Actively identify areas of improvement and follow through to completion of enhancement
• Manage data feed alerting, automate process, and continually build customer technical contact list
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems
• Daily and weekly on-call responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
• Knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions, preferred
• Ability to evaluate and solve complex problems and issues
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end-user’s needs
• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.), preferred

• Bachelors or Masters degree in computer science or information systems, preferred
• Experience with Java script, XML, Mirth Connect, HL7 Interfaces, and FHIR resources, preferred
• Understanding of Healthcare Integrations via experience or education, preferred
• Healthcare IT experience preferred