Client Support Technician

Overview

Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.

We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.

Dresner Group provides a full range of IT services including:

• On-site Services
• Help Desk, 24x7x365
• IT Consulting Services

Dresner Group provides IT support, solutions, and the occasional miracles to small/medium sized businesses. Are you interested in creating these occasional miracles? If so, we’re looking for a Full-Time Client Support Technician 2 to join our growing team. You will primarily work from our [awesome] Columbia, MD office, while occasionally going onsite to our [awesome] clients.

This job may be for you if:

• You enjoy company supplied lunches every other week (Sushi Sono is an added bonus)
• You thrive in a team environment and love learning new skills from our super talented staff (you can even witness the occasional miracle!)
• You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get frustrated easily. If you don’t know the answer, you’ll dig until you find it.
• You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
• You think fast. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone
• You understand what a Managed Service Provider (MSP) is and how we function
• You understand IT and have experience working with Active Directory, Firewalls, Switches, Anti-Virus Software & Remediation, Print Servers, Microsoft Server & Operating Systems, TCP/IP, DNS, and DHCP

• Provide IT support & the occasional miracle to our clients
• Utilize the latest and greatest tools that IT has to offer while resolving issues
• Interact with our clients in a professional and friendly manner. It’s important to remember that not everyone knows IT and will easily understand terms like TCP/IP, Group Policy Object Administration, snap shots, etc.

We do Require this:

• Hands on working experience in IT
• Bachelor's degree in information technology or equivalent working experience.
• Flexibility on the occasions when non-business hours work is needed
• Industry certifications or a strong desire to obtain them. We’re believers that continuing education makes our team better than the rest. We’re talking about: MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP

All your information will be kept confidential according to EEO guidelines.

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