Service Desk Engineer

Founded in 2002 to provide quality

IT advisory,implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.

We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.

Dresner Group provides a full range of IT services including:

• On-site Services
• Help Desk, 24x7x365
• IT Consulting Services

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Service Desk Engineers at Dresner Group act as an integral role to our success and are at the true core of our service offerings. As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to talk to different clients and provide support on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day.

Are you up for the challenge?

As a Service Desk Engineer, picture yourself:

· Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients.

· Troubleshooting and resolving various technical issues related to computer hardware and software problems.

· Configuring and troubleshooting issues related to the following technologies (and much more!):
Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.

· Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.

· Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.

Service Desk Engineers at Dresner Group act as an integral role to our success and are at the true core of our service offerings. As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to talk to different clients and provide support on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day.

Are you up for the challenge?

All your information will be kept confidential according to EEO guidelines.