Integrations Business Analyst

Position Title:

Interface Support Analyst

Reports Directly To:
Director of Interoperability

Location:

Hybrid

Hours Per Week:
Full Time

Risk Designation:
High

The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad‑hoc requests from customers and work to provide resolution in an efficient, timely manner.

Include the following. Other duties may be assigned.

• Maintain operational status of production data feeds and systems
• Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues
• Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base
• Actively identify areas of improvement and follow through to completion of enhancement
• Manage data feed alerting, automate process, and continually build customer technical contact list
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems
• Daily and weekly on‑call responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non‑technical audience. Customer Service focused.
• Knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions, preferred.
• Ability to evaluate and solve complex problems and issues.
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end‑user’s needs
• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.), preferred

• Bachelors or Masters degree in computer science or information systems, preferred.
• Experience with Java script, XML, Mirth Connect, HL7 Interfaces, and FHIR resources, preferred.
• Understanding of Healthcare Integrations via experience or education, preferred.
• Healthcare IT experience preferred.