MSP System Engineer
Listed on 2026-01-16
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IT/Tech
IT Support, Systems Engineer
Overview
This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$85,000.00/yr - $/yr
Additional compensation typesAnnual Bonus
System Engineer (Level 2, 2.5, or
3) – Managed Services | Columbia, MD
Salary: $85,000–$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you’ll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You’ll Do- Act as the highest-level escalation point for inbound tickets and calls
- Own tickets end-to-end, escalating to vendors only when necessary
- Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
- Configure and manage client backups
- Mentor L1 and L2 engineers, setting standards for documentation and client communication
- Provide onsite support for escalations, upgrades, and client visits (~25%)
- Maintain documentation and time entries in Autotask (or similar PSA)
- Partner with leadership to address recurring issues and improve processes
- MSP industry experience is required
- Windows Server & Virtual Servers
- Networking & Security (Sonic Wall firewalls, HP switches, VLANs, VPNs, routing basics)
- Experience with Autotask (or similar PSA/RMM tools)
- Excellent communication skills; able to simplify technical concepts for non-technical users
- Proven ability to mentor and support junior engineers
- Reliable transportation for local client visits (~25%)
- Must pass background check and drug screen
- PTO: 2 weeks PTO + 1 week sick
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
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