IT Field Support Specialist
Listed on 2026-01-12
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IT/Tech
IT Support, Technical Support, Network Administrator, Systems Administrator
IT Field Support Specialist
Location: Columbia, MD (On-site)
Clearance Required: Active
TS/SCI with Polygraph
Compensation Range: $55,000-$72,000, depending on health benefit selections
Vanquish Inc. provides technology consulting services and managed services to government organizations. Our team consists of experienced professionals with a proven track record of success in delivering innovative solutions to meet our client's needs. We cultivate the right people, skills and technologies to help organizations solve and conquer their technological challenges.
Position Overview:The IT Field Specialist provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports.
Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor‑manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end‑user connectivity needs
- Clearance Required: Active
TS/SCI with Polygraph - Education/
Experience:
High school/GED and 2‑4 years of experience, Associate’s degree in a technical field and 2 years of experience, or Bachelor’s degree in a technical field - Certifications: Security+ Certification – MUST be CWIP Compliant; A+, Net+, or Sec+
- Required Skills:
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
- Well‑versed in installing Windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end‑users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem‑solving skills
- Other Requirements:
- Must be able to drive company vehicle
- Must be available to work an 8‑hour shift between the hours of 6am‑6pm
- Must be able to lift up to 50 pounds
- Physical demands include significant lifting, carrying, pushing, pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
- Requires a 2‑week training for new hires
- Health Plan for Medical, Dental and Vision
- 401k, 6% Match, Immediately Vested
- 3 Weeks Paid Leave
- 11 Federal Holidays
- Life and Disability Insurance
- Short Term and Long Term Disability
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