IT Field Support Specialist; Imaging

IT Field Support Specialist – Columbia, MD

Established in 1999, T‑Rex Solutions, LLC is a mid‑tier business providing data‑centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions that enable our customers to fulfill critical objectives efficiently. T‑Rex offers IT and professional services to numerous Federal agencies and leads in Cloud, Infrastructure, Cyber Security, and Big Data Engineering.

• Utilize MDT servers to deploy the latest computer image to new and recycled computers.
• Fulfill equipment requests for newly imaged workstations according to daily work priorities.
• Configure computers, communications devices and peripheral equipment.
• Train site personnel in proper use of imaging tools.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor‑manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables and telephone systems.
• Ensure image benches are operational; alert the management team if operational status is lost.

• Minimum education:
  
  High school/GED and four (4) years of experience, plus 8570 Certification. Preferred Security +.
• Active TS/SCI with FSP clearance.
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficient in Windows installation, software, applications, antivirus, and patches.
• Ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, Access).
• Strong time‑management and prioritization skills; able to work efficiently with minimal supervision.
• Remote end‑user support experience.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiarity with Active Directory security and policies.
• Excellent analytical and problem‑solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle and lift 50 lbs.
• Available to work an 8‑hour shift between 6 a.m. and 6 p.m., as determined by management.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

T‑Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.

Annual base salary range for this position is $80,000–$100,000. The salary is a general guideline; factors such as scope, responsibilities, experience, and market conditions will be considered when extending an offer.

Competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k), and Cigna healthcare benefits including health, vision, and dental. PTO is available immediately upon joining (prorated based on start date), paid parental leave, an annual training budget, and a 401(k) plan with company match fully vested after 60 days of employment, among other benefits.