Business Office Associate - MedStar Ambulatory Services

About The Job

Med Star Ambulatory Services is currently seeking a Business Office Associate to join our finance team supporting the Med Star Surgery Centers. This is a full time, Monday-Friday position, with a hybrid schedule after the successful completion of the 90-day probationary period. Hybrid schedule includes working remotely on Mondays & Fridays and working on-site Tuesday - Thursday. Business office is located in Columbia, Maryland.

Acts as a multi-functional associate within the Business Office operations of the facility to cover such functions as reception, surgical posting, medical records, pre-op call assistance or pre-admission duties and financial verification. Med Star Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.

• Contributes to the achievement of established goals and objectives and adheres to department policies procedures quality standards and safety standards. Completes annual Code of Conduct Compliance and other mandatory training. Complies with governmental and accreditation regulations.
• Demonstrates ability to impact the organization and facility's overall effectiveness and maintain fiscal stability.
• Establishes implements and monitors operational procedures to achieve compliance with applicable state and federal legislation and regulatory agency guidelines. Measures facility compliance with standard safety requirements and suggests corrective action if needed. Maintains a safe physical environment for clients and staff.
• In Medical Records role:
  Reviews and organizes charts for completion daily and forward to Coder for coding. Prints op-reports for physician review and signature daily. Files charts and lock in cabinet at close of business each day. Logs path reports in charts daily. Runs reports monthly to review physician credentials licensure and insurance status. Prepares and pulls charts for daily dictation by physician as needed.
  
  Prepares charts for Quality Assurance meeting monthly. Sends correspondence to physicians as required.
• In Posting role:
  Collects demographic and insurance information on patients scheduled for surgery. Calls physicians' offices daily to confirm all surgical postings are accurate. Coordinates schedule with Medical Director and Director of Perioperative Services. Assigns account numbers and case numbers to each patient and prints labels. Posts surgical procedures.
• In Receptionist role:
  Obtains all signatures as required on several forms. Answers telephone. Greets and assists visitors patients and family members. Notifies clinical staff of any infractions in schedule.
• In Pre-Op Call Assistance role:
  Supports pre-op call nurses and completes patient charts to include verification of surgery date time expected arrival time and procedure and health history of the surgical patient. Coordinates with surgeon's office and patient's PCP to obtain necessary pre-op lab results or EKG needs before admission. Utilizes the electronic medical record and acquires current History and Physical and/or most recent lab and test results and clearances from surgeon/PCP prior to admission.
  
  Communicates and notes on the patient chart any patient special needs (i.e. interpreter). Provides the pre-op phone assessment sheets to Registration for the next day's patient records.
• In Verification role:
  Confirms patient insurance eligibility and pre-certification daily and confirms patient's appointment. Maintains and updates facility fee schedule in system. Calls patients daily to advise them of any co-pays deductibles or outstanding balance due. Creates a log sheet of co-pay/deductibles and outstanding balances for front desk. Monitors and reconciles daily collections from front desk on a daily basis. Processes and prepares credit card payments through Visa machine.
• Maintains collaborative relationship with all members of administrative team.
• Participates in meetings and on committees and represents the department and center in community outreach efforts
• Pa…