Behavioral Health Technician - Columbia, MD

Overview

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared Neuro Star® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Transform Lives:
Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Columbia, Maryland!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We are seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is an opportunity to grow your skills, receive specialized training, and connect with patients. This is a full-time role, Monday–Friday, 8-hour shifts scheduled during our hours of operation (7am–7pm).

• Meaningful Impact:
  Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation:
  Starting pay range of $21–$23/hour, with final compensation determined based on education and experience.
• Comprehensive Benefits: 401(k) with company match, generous paid time off, and medical, dental, and vision coverage.
• Growth and Development:
  Specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment:
  Supportive team dedicated to exceptional patient care.
• Location:
  
  Primarily based in Columbia, MD, with coverage in other area centers as needed. Reliable personal transportation is required to travel between centers.

• Provide comprehensive patient care:
  Administer TMS and esketamine treatments following clinical guidelines, monitor patient responses, record psychiatric rating scales, and address patient discomfort as needed.
• Ensure patient well-being and accurate record-keeping:
  Deliver empathetic care, maintain accurate EHR, and manage scheduling, check-in/check-out, and related financial procedures.
• Support operational efficiency:
  Understand and assist with insurance and billing processes as needed.

• Minimum Qualifications:
  
  High School Diploma or an Associate's Degree, and/or an equivalent clinical certification, with significant relevant experience in patient care or fast-paced in-person patient care or customer service roles.
• Preferred Qualifications:
  
  Bachelor's Degree in a Human Services field; and at least one year of healthcare work or internship experience.
• Technical & Clinical
  
  Skills:
  
  Proficiency in Microsoft Office Suite and EHR systems (Advanced
  
  MD preferred). Strong verbal and written communication, solid patient/provider boundaries, and knowledge of insurance payers and medical necessity guidelines (a plus).
• Physical & Other Requirements:
  Ability to stand for extended periods. Basic Life Support (BLS) certification provided. Reliable transportation to travel between centers is required.

• Proactive Collaborator:
  Takes ownership, is flexible, problem-solves, and communicates confidently with physicians and clinic staff.
• Patient-Centered Professional:
  Prioritizes patients, upholds strong integrity and work ethic, and provides professional feedback.
• Detail-Oriented:
  Meticulous, organized, and accurate under high workload.
• Reliable Transportation:
  Requires travel between centers.

Over 16 million Americans are affected by depression. Greenbrook is changing the way depression is treated, and you can be part of making a positive difference in the lives of patients by joining our team!

To learn our WHY:
Patient stories on HOW we transform lives:

• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin,…